Tain & District Medical Group
Health Centre, Scotsburn Road,
TAIN IV19 1PR
Tel Routine 01862 892203
Emergencies 01862 894040
Fax 01862 892165
Out-of-hours NHS 24 – 08454 242424

CONTACTING A DOCTOR BY TELEPHONE
If you require advice or information by telephone dial 01862 892203 and give the receptionist details of the nature of the call and the Duty Doctor will phone you back when possible.

Telephoning for Test Results or Advice

For most tests, please phone after 11 am 3-5 days later, and ask the receptionist for the results. Because of confidentiality we can't give some results by phone, and will only give results to the patient. X-ray results take 7-10 days to reach us and smear tests take 2-4 weeks.

Comments and Complaints

HOW TO MAKE COMMENTS, SUGGESTIONS OR A COMPLAINT.
We welcome comments, suggestions or any complaints about any aspect of the service or your care.

For issues relating to the medical practice:
We welcome any constructive comments on how our services could be improved, please contact the Practice Manager.

The practice operates an in-house complaints procedure. If you wish to make a complaint please contact the Practice Manager or one of the Doctors.

For issues relating to the services of other members of the Primary Health Care Team you can either:

• speak to a member of the service concerned or Mrs Doreen Brass, Team Leader, Tain Health Centre for further advice. Tel: 01862 892784
• or, contact the Local Services Manager – Mrs G McVicar, Larachan House, 9 Docharty Road, Dingwall IV15 9UG Tel: 01349 869201
• or, by writing to the Chief Operating Officer, c/o The Complaints Team, NHS Highland, PO Box 5713, Inverness IV1 9AQ Tel: 01463 705977 nhshighland.complaints@nhs.net 

Patients who need help with a complaint should contact their nearest Citizen’s Advice Bureau or local MSP.

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